Privacy Policy

Effective Date: August 3, 2026
Last Updated: August 3, 2026

Tri-State Container Solutions (“Tri-State,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us through:

  • https://tri-statecontainers.com and related webpages or online storefronts;
  • quote, contact, and inquiry forms;
  • our Facebook Page and Facebook Messenger;
  • phone calls, text messages, and email;
  • purchases, rentals, rent-to-own inquiries, deliveries, and customer-service interactions; and
  • other services that link to this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information you provide directly to us, including:

  • your name;
  • email address;
  • telephone number;
  • mailing, service, or delivery address;
  • preferred product, container type, size, condition, or configuration;
  • purchase, rental, or rent-to-own interest;
  • delivery city, jobsite, yard, or service-area information;
  • quote requests and messages;
  • attachments, photographs, or documents you choose to send;
  • communications with our staff;
  • transaction, order, invoice, and payment-status information; and
  • any other information you voluntarily provide.

Please do not send Social Security numbers, passwords, full payment-card information, financial-account credentials, or other highly sensitive information through a website form or Facebook Messenger.

Facebook and Messenger Information

When you contact the Tri-State Container Solutions Facebook Page or interact with a Messenger-based service, Meta may provide us with information such as:

  • your Facebook or Messenger display information when made available;
  • a Page-scoped user identifier, sometimes called a PSID;
  • message text and attachments;
  • message identifiers and timestamps;
  • whether a message was incoming or sent by the Page;
  • referral information, including an advertisement identifier or referral code when Meta supplies it; and
  • other information you choose to share in the conversation.

We use Messenger information to respond to your inquiry, maintain an accurate customer-service and sales record, route the inquiry to the appropriate representative, prevent duplicate records, and understand how the conversation began. We do not use Messenger information to build unrelated profiles about you.

Phone and Call Information

When you call us, we may collect your telephone number, call date and time, call duration, routing or advertising-source information, and notes about the inquiry. Calls may be recorded or monitored where permitted by law. We provide notice where required.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • Internet Protocol address;
  • browser and device type;
  • operating system;
  • pages viewed and actions taken;
  • referring webpage;
  • approximate location derived from an IP address;
  • date, time, and duration of visits;
  • cookie and advertising identifiers; and
  • campaign, referral, or attribution information.

The website currently uses technologies such as Google Analytics, Microsoft Clarity, Meta Pixel, call-tracking services, cookies, and similar measurement tools. These tools help us understand website use, improve the customer experience, measure advertising, detect technical problems, and determine how inquiries reach us.

2. How We Use Information

We may use personal information to:

  • respond to inquiries and provide quotes;
  • help you select, purchase, rent, or finance a container or related product;
  • arrange delivery, installation, modification, or service;
  • create and maintain customer, lead, opportunity, and transaction records;
  • connect later messages, calls, forms, and transactions to the correct customer or inquiry;
  • assign inquiries to the appropriate representative, location, or yard;
  • send service-related communications;
  • follow up about an inquiry or quote;
  • send marketing communications where permitted by law and consistent with your choices;
  • measure website, advertising, and campaign performance;
  • improve our website, products, services, and sales process;
  • prevent duplicate records, fraud, misuse, and security incidents;
  • maintain records required for accounting, tax, contractual, legal, and compliance purposes;
  • enforce our agreements; and
  • comply with applicable law or valid legal requests.

3. How We Disclose Information

We may disclose personal information to service providers that perform services for us, including:

  • website hosting, security, and form-processing providers;
  • customer relationship management and workflow-automation providers;
  • email, telephone, SMS, call-tracking, and call-recording providers;
  • analytics and advertising platforms, including Google, Microsoft, and Meta;
  • payment, accounting, financing, and transaction-service providers;
  • delivery, logistics, installation, and service partners;
  • professional advisers, including attorneys and accountants; and
  • other vendors necessary to respond to or fulfill your request.

These providers may use information only as permitted by their agreements with us and applicable law.

We may also disclose information:

  • when required by law, subpoena, court order, or lawful government request;
  • when reasonably necessary to protect our customers, business, property, or legal rights;
  • in connection with a merger, acquisition, financing, sale, or transfer of all or part of our business; or
  • with your direction or consent.

We do not sell personal information for money. Some analytics and advertising activities may be considered “sharing,” “targeted advertising,” or a similar term under certain privacy laws. Where applicable, you may request the choices provided by those laws.

4. Cookies and Similar Technologies

We and our providers use cookies, pixels, tags, local storage, and similar technologies to:

  • operate and secure the website;
  • remember preferences;
  • understand website traffic and usage;
  • identify technical problems;
  • measure calls, forms, messages, and other inquiries;
  • measure advertising performance; and
  • display or evaluate relevant advertising.

You can manage cookies through your browser settings and through any consent controls we make available. Blocking some technologies may affect website functionality. Your browser or device may also provide controls for advertising identifiers or personalized advertising.

5. Calls, Email, and Text Messages

If you provide an email address or telephone number, we may contact you about your inquiry, quote, transaction, delivery, or customer-service request.

Where permitted and properly authorized, we may also send marketing communications. You may unsubscribe from marketing email using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP. Opting out of marketing does not prevent necessary transactional or service communications.

Consent to receive marketing communications is not a condition of purchase.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • responding to and managing an active inquiry;
  • maintaining customer, quote, rental, order, and transaction records;
  • completing delivery or service;
  • maintaining accounting, tax, warranty, and legal records;
  • preventing fraud, duplicate records, and security incidents;
  • honoring communication preferences; and
  • resolving disputes or enforcing agreements.

Retention periods vary according to the type of information, the relationship involved, legal requirements, and operational need. When information is no longer reasonably necessary, we delete, anonymize, or securely dispose of it.

Information stored in backups may remain until the backup is securely overwritten through the normal retention cycle.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

Do not send passwords, full payment-card information, or other highly sensitive information through Facebook Messenger, ordinary email, or an unsecured form.

8. Your Choices and Privacy Rights

Depending on applicable law, you may have the right to request that we:

  • confirm whether we hold personal information about you;
  • provide access to certain personal information;
  • correct inaccurate information;
  • delete certain personal information;
  • limit or object to certain processing;
  • honor an applicable advertising or data-sharing choice; or
  • provide a portable copy of certain information.

You may also withdraw consent where our processing depends on consent.

To submit a request, email [email protected] with the subject line Privacy Request. We may need to verify your identity before completing the request. We will not discriminate against you for exercising a right provided by applicable law.

For deletion-specific instructions, visit:

https://tri-statecontainers.com/data-deletion

9. Children’s Privacy

Our website and services are intended for adults seeking commercial or personal container products and services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, contact us so we can review and delete it where appropriate.

10. Third-Party Websites and Services

Our website may link to third-party websites, storefronts, payment providers, financing providers, social networks, maps, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, vendors, or legal obligations change. The revised policy will be posted on this page with an updated “Last Updated” date.

Material changes may also be communicated through another reasonable method where required.

12. Contact Us

For privacy questions or requests, contact:

Tri-State Container Solutions
1543 E Outer Rd
Steele, MO 63877
Email: [email protected]
Phone: 316-799-0173
Website: https://tri-statecontainers.com