User Data Deletion Instructions
Effective Date: August 3, 2026
You may request deletion of personal information held by Tri-State Container Solutions, including information received through:
- the Tri-State Container Solutions website;
- contact and quote forms;
- the Tri-State Container Solutions Facebook Page;
- the Tri-State Customer Messaging Meta app;
- Facebook Messenger;
- email, telephone, or text-message communications; and
- customer relationship management or workflow systems used to process your inquiry.
How to Request Deletion
Send an email to:
Use the subject line:
User Data Deletion Request
Include enough information for us to locate the correct record:
1. Your full name.
2. The email address or telephone number you used when contacting us.
3. If the request concerns Facebook Messenger:
- the name shown on your Facebook account;
- the approximate date of your conversation;
- confirmation that you messaged the Tri-State Container Solutions Page; and
- any email address or telephone number you provided in that conversation.
4. A brief description of the information or interaction you want deleted.
Do not email us your Facebook password, payment-card number, Social Security number, or other sensitive credentials.
We may contact you for additional information when reasonably necessary to verify your identity and prevent unauthorized deletion of another person’s records.
What We Will Review for Deletion
Subject to applicable legal and operational requirements, we will review and delete or anonymize information associated with the verified request, which may include:
- Facebook or Messenger identifiers, including a Page-scoped user ID;
- message text and attachments stored in our systems;
- message identifiers and timestamps;
- referral, advertisement, campaign, or attribution information associated with the conversation;
- website-form submissions;
- customer relationship management contact records;
- inquiry, deal, activity, or follow-up records created from the interaction; and
- related workflow or automation records.
Where appropriate, we will also direct relevant service providers that process information on our behalf to delete the applicable information.
Information We May Retain
We may retain limited information when reasonably necessary to:
- complete an active purchase, rental, delivery, refund, or service request;
- comply with tax, accounting, contractual, warranty, or legal obligations;
- establish, exercise, or defend legal claims;
- prevent fraud, abuse, or security incidents;
- maintain a record that you opted out of future communications; or
- comply with another lawful retention requirement.
Information retained for one of these purposes will not be used for unrelated marketing.
Residual copies may remain in encrypted backups until those backups are overwritten through the normal retention cycle.
What Happens After You Submit a Request
After receiving a verifiable request, we will:
1. acknowledge the request;
2. verify the identity and records involved;
3. delete, anonymize, or restrict the applicable information;
4. record any lawful reason that requires limited information to be retained; and
5. send confirmation when the request has been completed.
We will act promptly and respond within the timeframe required by applicable law.
Requesting Deletion Through Facebook
If Tri-State Customer Messaging appears in your Facebook account’s connected apps:
1. Open Facebook.
2. Go to Settings & Privacy.
3. Select Settings.
4. Open Apps and Websites.
5. Find and remove Tri-State Customer Messaging.
6. Select Send Request if Facebook displays a data-deletion option.
Removing an app may stop future access where applicable, but it may not delete information already stored in our business systems. To ensure we can locate and delete those records, also email [email protected] using the instructions above.
Questions
For questions about data deletion, contact:
Tri-State Container Solutions
1543 E Outer Rd
Steele, MO 63877
Email: [email protected]
Phone: 316-799-0173